The jewelry can be viewed in the workshop, Riga, Avotu Street 1.
IS THE JEWELRY TOO SMALL OR TOO BIG, IS IT POSSIBLE TO REDUCE OR ENLARGE IT?
Yes, most models are adjustable in size. Come to the workshop at Avotu Street 1, we will prepare for free!
IS IT POSSIBLE TO PURCHASE A GIFT CARD?Yes, we offer gift cards for any amount. It is possible to issue a gift card in a tangible form in the online store, and receive it electronically (you will receive it by e-mail and you can print it or send it to the recipient) as well as in our workshop in a tangible form.
The electronic gift card of FromMe.lv , Dāvanu serviss , Dāvanu sala and the Great Gift gift card center's Nela Gems electronic gift card, as well as the universal FromMe gift card , are also valid for payments for purchases.
To use gift card center cards in our online store, first contact us so we can redeem the card: info@nelagems.com.
Or come and use them in-store while shopping locally.
WHERE CAN I REDEEM THE NELA GEMS GIFT CARD?The gift card can be spent at our workshop, as well as by ordering jewelry remotelyat nelagems.com .
HOW TO DETERMINE THE SIZE YOU NEED FOR A BRACELET?Measure the circumference of the hand tightly around the joint - so that it does not press, but without reserve. See the size chart here .
WHERE CAN YOU GET YOUR ORDERED JEWELRY?Orders can be received at our workshop, parcel post or post office. When placing an order, choose your preferred delivery method and wait for the package. With Omniva it is 1-4 working days, with Latvian Post 3-10 working days in the territory of Latvia, 7-30 days abroad. Delivery times may vary during holidays.
IS IT POSSIBLE TO MAKE JEWELERY ACCORDING TO AN INDIVIDUAL DESIGN?Yes, we also work with individual orders. Come to the workshop or send us a message, we will create the desired ornament according to the picture or description.
HOW TO PROPERLY STORE AND CARE FOR NELA GEMS JEWELRY?In order for jewelry to retain its shine for longer, some rules must be followed. Protect them from moisture, cosmetics and household chemicals. After use, it is recommended to clean with a dry, soft cloth. Store jewelry in a dark, dry place. It is preferable to keep them separately, so that they do not touch each other and do not scratch each other.
WILL THE JEWELRY COME IN A GIFT BOX?Yes, all jewelry is packed in our special boxes. It is also possible to add a greeting card to the order . If you want us to tie a ribbon, please contact us.
IS IT POSSIBLE TO PLACE AN ORDER ABROAD?Yes, we ship worldwide. We send goods via Omniva or Latvijas Pasta .
HOW IS IT POSSIBLE TO PAY FOR AN ORDER?
When placing an order on the website, payment is made using a bank card or by bank transfer. Payments are provided by Stripe and Makecommerce . If you have questions about payment or need an invoice, contact us.
